Primary Response Training Academy: Training Schedules, Online Registration coming soon.
Interested in becoming a Security Professional? We offer the PSISA 40 hour Security Training program through our training academy at www.taoo.ca
- Health Care / Hospital Facilities
The primary goal of this 8 hour programme is to provide suitable advanced communications training so those students can effectively learn how to resolve conflicts. Upon completion of the training students will be able to recognise the potential escalation in a confrontation situation and know how to make reasonable judgmental decisions for the selection of the most appropriate response option in any given situation. In addition, methods of de-escalating the situation by the use of unconscious communications processes will be developed to assist in controlling the environment to the extent that the task at hand is completed to the satisfaction of all parties involved without the need of utilising physical protection skills whenever possible. In the event the situation should still deteriorate into physical confrontations appropriate communications will be developed for use during such conflicts. All training will highlight the strong link of officer safety to communications. The provision of this training will help to eliminate or reduce liability to both the employee and the employer in confrontation situations.
Customer Service for the Security Professional
This is a customized eight hour course that delivers information on telephone etiquette and customer service training for specific Primary Response Clients. Presented in a fun and interactive way for higher retention, it provides frontline staff with soft skills techniques for managing every call and interaction effectively and positively. Customization for our clients allows for real life scenarios to be woven in and demonstrated throughout the training. Staff will be provided with specific and practical techniques they can use on the very next day! Topics include: How to handle difficult customers, How to make every customer (internal and/or external) interaction a productive experience, How to offer a positive alternative to every customer request, How to avoid passing the stress of one situation on to the next, How to use personality to create a “business friendly” environment, How and why to eliminate technical jargon and frustration, and learning to value people over paperwork
Interviewing and Investigation Techniques
A comprehensive course which provides an examination of the fundamentals of criminal investigation from the crime site to the courtroom preparation experience. Topics include an analysis of techniques for crime scene procedures, interviews, field notes and reporting, follow-up investigation, developing rapport, lie detection, and rules of evidence. Specific detail is given to investigations involving internal theft and advanced interviewing techniques
This program introduces Security Guards to the ever changing environment and unique requirements of working as a Mobile operative.
During the program, guards will be shown proper patrol tactics, safe vehicle approaches, procedures for equipment and vehicle inspections and sensitive information handling.
Court Preparation and Courtroom Etiquette
This program gives the student an overview of the Canadian Court System, including explanations of types of offences, types of courts (provincial, federal, family), rules and regulations in the court room, how to address people in the court. The student will be instructed on how to dress to attend court, and how to present evidence professionally. Role-plays will be included to give the students a better sense of being in a court room.
Legal Authorities, Use of Force Model and Powers of Arrest for Private Security
The study of basic law as it relates to the Security Professional is the focus of this program. Covering topics including rules of evidence, criminal law, arrest, search and seizure, and Use of Force Sections. After completing the course, students will be able to determine, criminal offences, grounds for arrest, turn over to police procedures and understanding potential liabilities. An emphasis is placed on professionalism and dealing with arrested parties. A thorough understanding of the National Use-of-Force model will be covered and discussions of reasonable force. This course is taught by certified Use-of-Force trainers and was developed for private security. The role of private security is constantly evolving and up to date training is imperative in the prevention of liability. There is no physical component to this program.
Red Cross First Aid and CPR (Emergency)
- The Emergency Medical Services System
- Emergency Action Principles
- Airway and Breathing Emergencies
- Cardiovascular Emergencies/Strokes
- CPR/AED (Automated External Defibrillation)
- Bleeding Management and Shock
- Secondary Survey
- Preventing of Disease Transmission
- The Red Cross
Basic Self Defense and Handcuffing
This 16 hour program is a hybrid of the PPCT and Monadnock Defensive Tactics System, specifically tailored to the needs of Canadian Security Professionals. It will cover all the relative sections of the criminal code and provincial legislation as they pertain to private security. A thorough understanding of the Use-of-Force model will be covered and discussions of reasonable force. This course is taught by certified PPCT and Monadnock trainers and was developed for private security. The role of private security is constantly evolving and up to date training is imperative in the prevention of liability. There is a physical component to this program which includes common pressure points, escort controls, tactical takedowns and proper procedures for passive and tactical handcuffing.
Monadnock - Expandable Baton And Dynamic Simulation Training
This 16 hour course covers all the principles and practical for the use of the police straight or expandable baton. The Monadnock System of training is based on the principles of Protect and Restrain. Students will be taught how to properly use a straight or expandable Baton. Each student will be required to demonstrate under controlled situations proper techniques. All techniques are gross motor skills, which are compatible to the affects of survival stress. This simplicity in design allows for quicker learning and retention under the stress of resistance. The course emphasizes striking large muscle groups, which are colour coded to represent potential trauma on impact. These targets have been proven to be more effective and have less potential for permanent injury, than striking joints or indiscriminate targets. An understanding of the Monadnock baton chart and use of force principles is stressed. The Advanced Course includes Joint Manipulations and Control Techniques with the Expandable Baton.
PPCT - Edged Weapons Defense
This 16 hour PPCT Spontaneous Knife Defense System has been designed to meet the needs of police, correctional and security officers. The students training will begin with a comprehensive course on offensive knife systems. The focus of this training is to raise the student`s awareness to the sophistication of strategies, yet the simplicity which an officer can fall victim to a moderately trained subject with a knife. The second phase of training will focus on the PPCT Knife Defense techniques, based upon a realistic, yet highly aggressive check and stun philosophy. This system has evolved to the simplest form, where all of skills are gross motor skills that are compatible to the affects of survival stress. This simplicity in design allows for quicker learning and retention under the stress of a knife assault.
Train today for a better tomorrow!